| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Webcast | Date added | 01 Feb 2007 |
| Topics | ROI - TCO, IT Reliability, Resources Mgmt., Help Desk, Strategic Planning, Cost Control - Risk Mgmt., Service Level Management | ||
| Downloads | 187 | ||
The IT Help Desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with their help desk support.
Does your IT Help Desk have the structures in place to deliver reliable, responsive and cost-effective services to your Internal customers?
View this Webinar to hear Alex Cullen, VP and Research Director at Forrester Research, discuss how to evaluate your IT Operations and become a best practices organization in supporting your business customers. In this Webinar you'll learn:
- Five aspects of IT Operations you should evaluate - and best practices you should adopt
- How to improve internal customer satisfaction levels and overall IT perception
- How to exceed technology user's expectations while reduce call-handling times by integrating Citrix GoToAssist remote-support technology into your help desk environment
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