The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a recent Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with their help desk support. Low help desk satisfaction levels can negatively affect overall IT perception, potentially making it more difficult for IT departments to justify budgets and get projects approved.
During this Webinar we will show you how software and technology companies, as well as mortgage companies, law firms, insurance agencies and hospitals, are exceeding technology user's expectations while reducing call-handling times and first-call resolution rates by integrating world-class remote-support technology into the help desk environment.
In just 30 minutes you will learn how to:
- Improve help desk satisfaction levels and overall IT perception
- Gain quick and secure access to remote systems - even outside the firewall
- Resolve problems quickly and proactively
- Demonstrate a quick ROI with built-in surveys and reports that measure your help desk
Shelly Cobb, Product Marketing Manager for Citrix GoToAssist and Barry Dacus, Product Line Manager for Citrix GoToAssist
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