| Publisher | Echopass | ||
|---|---|---|---|
| Format | Webcast | Date added | 01 Mar 2006 |
| Topics | Strategic Planning, Monitoring Systems, Cost Control - Risk Mgmt., Telecom Services, High Availability, Customer Support Services, Quality of Service | ||
| Downloads | 6 | ||
Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out what Outrigger was looking for when it decided to replace its premise-based automatic contact distribution (ACD) system, and why the company is so thrilled with Echopass' sophisticated yet affordable contact center services.
Note: You will need Macromedia Flash Player to view this content. Just click the "View this now" button and then click "Get Flash" to download the player.
Did you find this white paper useful?
24 out of 50 users found this white paper useful
Related white papers
Vmware-Making your Business Disaster Ready with Virtual Infrastructure
Using virtualization for disaster recovery allows companies to extend the disaster coverage to more applications while reducing the recovery time and making the process more reliable. To learn more about...
Creating a Value Driven Change Capability for Executing Organisational Strategy
Investment in change is in an attempt to create a 'better tomorrow' for the organisation. This free article looks at how organisations enhance their capability for executing the business strategy....
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading their...
ITIL - Service Approach for Siemens Enterprise Communications
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how...
An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge
This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks...
The new information agenda: do you have one?
An information agenda serves as both strategy and tactical roadmap, bringing together the people, processes and technology necessary for a CIO to transform information into a trusted business asset.Read this...
Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards
If your business finds itself with one or more aging digital PBXs, you are facing the challenge of deciding when a migration to a new telephony environment makes sense for...
