Like many other government agencies, the Cleveland Municipal Court was using a Centrex voice system that had been purchased years ago from an Incumbent Local Exchange Carrier (ILEC). The system was expensive to maintain, and provided only basic services. To solve current business issues and better serve constituents, the Municipal court IT and administrative teams realized an effective communications system was required. Because, the team was looking for easy-to-use tools and an open IP Communications system that would allow the addition of enhanced applications, such as Cisco IP Interactive Voice Response and IP Contact Center applications, it chose to evaluate an IP Communications solution from Cisco Systems, a leader in IP Communications.
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