Email as a communication solution for the smaller clinic can be a time-saving resource. It can replace the many phone calls and postal mailings, adding a financial benefit to the smaller clinic. However, some healthcare practitioners feel that emailing their patients equates to working for free, but some clinics have already adopted charging for email consultations. At some practices, patients pay a flat rate from $100 to several hundred dollars per year for this type of service. This paper addresses email in the digital medical office and ramifications of HIPAA Compliance.
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