| Publisher | QAI India | ||
|---|---|---|---|
| Format | 134.3KB PDF | Date added | 10 Mar 2005 |
| Topics | Best Practices, Service Level Management, ITIL | ||
| Downloads | 19 | ||
IT Service Management, as a concept, is at least two decades old; books and materials on this concept came in 1990. But it is becoming a talking point right now, partly because of IT Service Management Forum's (itSMF) activities and, equally important, due to the realisation that adoption of 'Best Practices' can increase productivity, customer satisfaction, reduce costs and minimize risks. Simply put, Best Practice is a lot of commonsense-it is a set of things an organization should be doing to manage technology effectively. The guidance can be found in IT Infrastructure Library (ITIL) publications that define the right processes like problem, change, service level and configuration management among others.
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