| Publisher | Business Process Trends | ||
|---|---|---|---|
| Format | 92.7KB PDF | Date added | 01 Oct 2004 |
| Topics | ITIL | ||
| Downloads | 26 | ||
ITIL stands for IT Infrastructure Library. ITIL is a set of documented best practices for IT Service Management. ITIL was originally created in the late 80's for a UK government agency and was later expanded for wider use. The original goal for ITIL was to create a comprehensive set of best practices for those engaged in IT service management and to encourage private sector companies to develop ITIL-related services and products. Both Microsoft and HP have offered products designed to help ITIL users. HP's offering is called the HP IT Service Reference Model. Microsoft's is called the Microsoft Operations Framework.
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