Small and Mid-sized Businesses (SMBs) experience business issues and challenges that are inherently different from those of larger enterprises. They generally have smaller workforces, lower budgets and less complex IT environments than enterprise organizations. And yet SMBs must meet the same types of demands as enterprise organizations, and optimize service levels to support business objectives, control costs and align IT with what matters to the business. SMBs can achieve these goals by delivering service management based on the industry's guiding principles - ITIL (Information Technology Infrastructure Library). This white paper discusses how SMBs can implement core ITIL best practices to improve their IT service delivery and support.
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