| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 11.5MB PDF | Date added | 20 Nov 2005 |
| Topics | Help Desk, Best Practices, ITIL | ||
| Downloads | 86 | ||
A CMDB helps you implement ITIL best practices successfully, and it provides the basis for information sharing to facilitate cross-functional process integration. Whether or not you adopt ITIL best practices, you should consider using a CMDB to achieve the objectives of a mature approach to IT Service Management. CMDB is more than a database. Because the configuration items contain relationships, the CMDB serves as a decision and risk analysis solution. It can be used by business managers, serve as a resource for helping organizations to comply with governance requirements, and provide insight about the infrastructure components and their relationships to corporate auditors, business continuity managers, and others.
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