| Publisher | Jupitermedia | ||
|---|---|---|---|
| Format | HTML | Date added | 22 Mar 2006 |
| Topics | Service Level Management, ITIL | ||
| Downloads | 17 | ||
Two years ago, IT administrators at Liberty Mutual didn't know an application was down until users called to complain. Now they're steps ahead, monitoring applications for slowdowns or abnormal activity - sometimes fixing the problem before users even notice anything is wrong. IT Service Management is both a mindset and a set of practices that make processes reliable, dependable and traceable. It's all about changing the way IT professionals have, in general, looked at their job. It's no longer just about making sure the digital trains run on time.
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