The webcast presents a case study of how Washington County School District implemented and uses GroupLink's I.T. HelpDesk to manage the ever growing I.T. support needs in an academic organization. In the webcast, you will see how the I.T. HelpDesk enables your technicians to succeed individually and to collaborate as a team to track, manage, and monitor every request for support services and every knowledgebase request submitted by end users - - all through an entirely web-based interface. The webcast will show how this Linux/Novell I.T. tool, can add "applications level power" to your Novell investment, without requiring you to add any client applications (entirely server-based product).
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