The client, a large institution within the social securities environment, was facing the challenge of privatization. For its IT department it meant a shift from internal to external clients with all its consequences for services, management, organization and personnel. Quint designed and managed a large change program addressing the need to radically improve quality of services and delivery processes, change the managerial structures, create awareness and gradual cultural change throughout the IT organization, make new job profiles, train in competence management and implement balanced scorecards and associated dashboards.
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