| Publisher | BetterManagement.com | ||
|---|---|---|---|
| Format | HTML | Date added | 21 Mar 2006 |
| Topics | SLA, Best Practices, ITIL | ||
| Downloads | 1 | ||
The Information Technology Infrastructure Library (ITIL) is a treasure trove of best practices. To gain benefits quickly, there needs to be both a defined approach as well as a need to integrate the various domains to create a culture of causality that understands the impacts of change on the organization. Comprised of several thousand pages, it is a daunting challenge when printed and stacked on a desk! The downside is that it is "descriptive" of the processes it documents meaning that it tells what to do but not necessarily why or in what order. The purpose of this paper will be to present an example of a unified ITIL implementation and the benefits surrounding such an implementation.
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