popularThe focus of IT management is shifting from technology management to efficient service delivery using commonly used processes. The obvious outcome of this trend is the blossoming interest in operational excellence and recognized best practices. The final result is the growing adoption of ITIL as a standard and the requirement for implementing software solutions to automate the processes described within the framework. For this reason, Pink Elephant has developed a service to assist organizations that are in the process of selecting, procuring, and implementing enterprise IT service management tools.
Did you find this white paper useful?
23 out of 50 users found this white paper useful
Related white papers
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading their...
ITIL - Service Approach for Siemens Enterprise Communications
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how...
ITSM in Alfa Bank
Alfa Bank is a full service bank, providing commercial banking, investment banking, asset management, and trade finance and insurance products. The challenge was to achieve shorter time-to-market of the banks...
Increasing ROI and Reducing the Risks of Your Application Portfolio
Application Portfolio Management (APM) solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing software investments. They provide executives...
How to Develop Your CMDB Project's ROI
While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their Configuration Management Database...
Touchpaper Helps Staffordshire County Council Realise New Vision for IT
Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council's overall aim is to make Staffordshire an even better place to live, work,...
Knowledge Management and ITIL: Creating the Adaptive Organization
The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment the ITIL framework, especially in...
