| Publisher | Pink Elephant | ||
|---|---|---|---|
| Format | 898.8KB PDF | Date added | 12 Jan 2006 |
| Topics | ITIL, Service Level Management, Best Practices | ||
| Downloads | 2341  popular | ||
The focus of IT management is shifting from technology management to efficient service delivery using commonly used processes. The obvious outcome of this trend is the blossoming interest in operational excellence and recognized best practices. The final result is the growing adoption of ITIL as a standard and the requirement for implementing software solutions to automate the processes described within the framework. For this reason, Pink Elephant has developed a service to assist organizations that are in the process of selecting, procuring, and implementing enterprise IT service management tools.
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