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Extending the Reach of the Help Desk With Web-Based Asset Management Will Significantly Improve Your Support Operations

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20 out of 50 users found this white paper useful


Publisher UniPress Software
Publisher Registration Direct Access
Topics ITIL, Help Desk Date added 02 Mar 2004
Downloads 60 Format 87.6KB PDF

Today's IT support operations are confronted with the challenge of doing more with less. This mandate is especially relevant to the help desk, where request volumes continue to increase through multiple communication methods, including phone, fax, email, and the web. Regardless of business conditions, organizations must ensure that employees are in the best position to be productive - a critical driver for business success. A comprehensive automated asset management program enables organizations to identify, locate, and track networked and remote PC assets and their constant changes on an ongoing basis, and can leverage the web-based, automated discovery tools to capture this information easily. There is a strong link between a help desk's effectiveness and its ability to leverage asset management information.

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