Today's IT support operations are confronted with the challenge of doing more with less. This mandate is especially relevant to the help desk, where request volumes continue to increase through multiple communication methods, including phone, fax, email, and the web. Regardless of business conditions, organizations must ensure that employees are in the best position to be productive - a critical driver for business success. A comprehensive automated asset management program enables organizations to identify, locate, and track networked and remote PC assets and their constant changes on an ongoing basis, and can leverage the web-based, automated discovery tools to capture this information easily. There is a strong link between a help desk's effectiveness and its ability to leverage asset management information.
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