| Publisher | UniPress Software | ||
|---|---|---|---|
| Format | 329.4KB PDF | Date added | 08 Sep 2004 |
| Topics | Help Desk, ITIL, Infrastructure Management | ||
| Downloads | 87 | ||
Support organizations today face many similar business challenges as they strive to effectively service their internal and external customers, regardless of their size or industry. In the face of these challenges, customer service managers may find themselves searching for new technology to address their customer service initiatives. One of the newest and most popular alternatives available is the hosted service desk. What is hosting? Why host? What are the keys to a successful hosted service desk? This paper helps establish what a full-service, web-based customer service desk solution is and explains how a hosted offering can, for certain organizations, deliver substantial cost savings, offer greater control, and make your technology transparent to the audiences it serves.
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