| Publisher | Hewlett-Packard (HP) | ||
|---|---|---|---|
| Format | 1.3MB PDF | Date added | 01 Oct 2005 |
| Topics | Infrastructure Management, Best Practices, ITIL | ||
| Downloads | 23 | ||
In preparing to roll out technology in the various channels and add mobile channels, the effort and expense of deploying these technologies loom large in a time of tight budgets and limited staff. HP OpenView is playing an increasingly critical role in helping banking customers synchronize IT with the business and drive operational efficiencies. This work provides a foundation for reducing IT operational risk, cutting maintenance costs and devoting more of the IT budget to innovation. IT Service Management (ITSM) Solution is based upon the standard IT Infrastructure Library (ITIL) best practices for running and delivering IT as a service and aligning it with business objectives.
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