| Publisher | eG Innovations | ||
|---|---|---|---|
| Format | 467.1KB PDF | Date added | 02 Feb 2005 |
| Topics | ITIL, Service Level Management, Help Desk | ||
| Downloads | 160 | ||
The purpose of this paper is to illustrate how the eG Suite from eG Innovations can be implemented in a customer environment that is - or wants to be - ITSM compliant. The eG Suite represents a new monitoring paradigm specifically tailored to the needs of today's n-tier infrastructures. Through a patented dataflow and applications dependency technology, the eG Suite provides automation of the Problem Management process and enables rapid movement to proactive management. This paper will outline how the eG Suite addresses this for companies compliant with, or considering, the ITSM best practice standard.
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