This paper evolves a rule based approach to SLA representation and management which allows separating the contractual business logic from the application logic and enables automated execution and monitoring of SLA specifications. The authors make use of a set of Knowledge Representation (KR) concepts and combine adequate logical formalisms in one expressive formal framework called ContractLog. Service Level Management (SLM) and Service Level Agreements (SLAs) are of growing commercial interest with a deep impact on the strategic and organisational processes as intensified interest in accepted management standards like ITIL or the new BS15000 shows.
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