| Publisher | Leibniz Computing Centre | ||
|---|---|---|---|
| Format | 94.2KB PDF | Date added | 17 Mar 2006 |
| Topics | ITIL, Infrastructure Management | ||
| Downloads | 87 | ||
For introducing service-oriented event correlation for an IT service provider, an appropriate modeling of the work-flow and of the information is necessary. Therefore, this paper examines the process management frameworks ITIL and eTOM for their contribution to the workflow modeling in this area. The MNM Service Model, which is a generic model for IT service management proposed by the MNM Team, is used to derive an appropriate information modeling.
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