| Publisher | University at Buffalo | ||
|---|---|---|---|
| Format | 38.4KB PDF | Date added | 12 Dec 2005 |
| Topics | ITIL, Strategic Planning, Infrastructure Management | ||
| Downloads | 26 | ||
The 90's saw a period of unprecedented creativity and investment in IT, launched by the emergence of the Internet as a widespread mass communication medium; the World Wide Web as a means of linking textual "pages"; the search engine; the rapid reduction in prices of computer workstations; and the adoption of a wide variety of technical standards. This paper recommends focusing on Business Process Innovation and Improvement as a strategy for future investment.
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