| Publisher | Tata Consultancy Services | ||
|---|---|---|---|
| Format | 72.5KB PDF | Date added | 01 Jan 2005 |
| Topics | ITIL, Best Practices, Help Desk | ||
| Downloads | 4155  popular | ||
A Service Desk tool must be implemented to facilitate operational processes and procedures for providing internal Service Support and Delivery. Tata Consultancy Services Limited (TCS) has embarked on defining and implementing operational support processes and systems for a Financial Services Customer. In doing so, TCS has adhered to ITIL guidelines and recommendations. This paper provides details on the comparison of various Service Desk tools, and ends with TCS' recommendation of the apt tool.
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