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Service Desk Tools - Comparison and Recommendation

PublisherTata Consultancy Services
Format72.5KB PDFDate added01 Jan 2005
Topics ITIL, Best Practices, Help Desk
Downloads4155 popular

A Service Desk tool must be implemented to facilitate operational processes and procedures for providing internal Service Support and Delivery. Tata Consultancy Services Limited (TCS) has embarked on defining and implementing operational support processes and systems for a Financial Services Customer. In doing so, TCS has adhered to ITIL guidelines and recommendations. This paper provides details on the comparison of various Service Desk tools, and ends with TCS' recommendation of the apt tool.

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