Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Success factors for implementing service oriented IT management are investigated. Finally, the paper highlights four current trends for service-oriented IT management and further research is outlined. During the last four years, increasing interest in initiatives for the implementation and attainment of a service-oriented IT management has become evident. Accordingly a large number of models, methods and concepts were developed, intended to help guarantee service-oriented IT management. Especially the best practice framework ITIL (IT Infrastructure Library) was noticed by IT management.
Did you find this white paper useful?
26 out of 47 users found this white paper useful
Related white papers
Aprisma and the IT Infrastructure Library (ITIL)
Today's businesses rely on the many business processes and services supported by IT infrastructure. It is well known that IT failures often lead to significant adverse impact on IT services...
Improving Operational Efficiency Through End-User Management
Today's competitive business climate is forcing organizations to find new ways to improve operational efficiency yet ensure customer satisfaction. To be successful, companies are finding they must restructure their IT...
ITIL v2 Foundation Certification Boot Camp
Learn about process improvements, benefits, and challenges, and get your ITIL Foundation certification. Description: In this accredited course, learn the key concepts of each IT Infrastructure LibraryTM (ITIL®) function and process for...
ITIL v3 Foundation Certification Boot Camp
Learn about process improvements, benefits, and challenges of ITIL v3, and get your ITIL Foundation certification. Description: This hands-on training program for IT Infrastructure LibraryTM (ITIL®) Foundation certification introduces you to the...
Business Exception Management: Eliminate Exceptions, Accelerate Resolutions
Business Exceptions are created as processes break down, as new ways of doing business replace old, and as partners change their processes. If not well managed, exceptions will reduce operational...
Operating an NFL Football Stadium
The client is one of the nation's leading investment firms. The client had already launched some of their stadium technology infrastructure with minimal monitoring. In order to serve their business...
Service Oriented Architecture
Service Oriented Architecture: A flexible platform for business A pragmatic look at service oriented architectures, which includes a clear definition, the challenges organisations face, the benefits they can gain and articulates...
