Middlesbrough Primary Care Trust was established on 1st April 2002 and is the largest PCT in the County Durham and Tees Valley Health Authority area. With many critical IT projects underway, supporting users both in the early stages and on an ongoing basis is vital to the smooth running of the Trust's healthcare service. Recognising this, Middlesbrough PCT has installed Hornbill's Supportworks to enable its IT helpdesk to support over 1800 staff located across over 50 sites. The PCT selected Hornbill's Supportworks for its ease of use and its web-based functionality.
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