One of the top legal firms in the UK, Addleshaw Goddard delivers client services through four divisions located in three offices in London, Leeds and Manchester. By ensuring that fee-earning staff and partners are able to do their jobs to the very best of their ability, with as little distraction as possible, not only will the firm provide excellent services to its clients but it will be able to grow and meet its goals. With this in mind the IT Department recently upgraded its Helpdesk call resolution targets from 4 hours to just one hour for 95% of calls. Addleshaw Goddard uses Hornbill's Supportworks platform for managing and monitoring all Helpdesk calls.
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