| Publisher | Hornbill Systems | ||
|---|---|---|---|
| Format | HTML | Date added | 12 Jun 2009 |
| Topics | Help Desk, ITIL, SLA | ||
| Downloads | 137 | ||
VFM Services specialises in providing fraud management solutions to leading insurers using forensic psychology and conversation management to assess the level of risk within their claims. Hornbill Systems supplied an application based on its Supportworks ESP (Enterprise Support Platform) to automate the insurance claims management processes for VFM Services. The company has been able to successfully grow its claims handling business from half a dozen agents to over 50 in a six month period due to the ability of the new Hornbill system to record claim details and subsequent claims processes for each of VFM's clients.
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