| Publisher | ContactCenterWorld.com | ||
|---|---|---|---|
| Format | HTML | Date added | 16 Mar 2006 |
| Topics | ITIL, Help Desk | ||
| Downloads | 33 | ||
The Scottish local health authority is the result of the amalgamation of Fife Acute Hospitals NHS Trust, Primary Care NHS Trust and Health Board. The three units either did not have an ITSM tool, were using an in-house solution or had installed another commercial product. The authority selected Axios Systems' award-winning Help Desk and IT Service Management (ITSM) solution, assyst as the solution.
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