| Publisher | Government of Ontario | ||
|---|---|---|---|
| Format | 641.9KB PDF | Date added | 01 Apr 2005 |
| Topics | Infrastructure Management, Help Desk, ITIL | ||
| Downloads | 16 | ||
This paper establishes the required OPS baseline for ITSM process adoption and describes what needs to be done. The paper establishes common standard Change Management principles, roles and processes for use across the OPS. These portable elements provide a frame of reference for localization of the guide for use by Clusters. Use of a common process and underlying information will also enable OPS-wide monitoring and reporting using common data/metrics.
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