| Publisher | Deutsche Flugsicherung | ||
|---|---|---|---|
| Format | 374.2KB PDF | Date added | 17 Feb 2006 |
| Topics | Service Level Management, ITIL, Best Practices | ||
| Downloads | 103 | ||
Standard-based approaches to managing the complex IT environment have been rapidly embraced by the IT community. The most popular framework being adopted is the IT Infrastructure Library (ITIL). Originally developed by the British government in the late 1980s, ITIL is comprised of a growing series of publications that outline a process-based set of best practices for IT service and systems management. The Service Level Management (SLM) is one of the important and integral parts of the ITIL Standard. The goal of the SLM is to create IT-service modules from the customer point of view. One of the decision-making approaches is discussed in this paper as a case study for DFS Deutsche Flugsicherung GmbH.
Did you find this white paper useful?
24 out of 50 users found this white paper useful
Related white papers
GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND
Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found Siebel CRM On Demand customers...
Oracle Blends Managed Services With OnDemand Pricing
Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can...
Taking Advantage of Usage Service Level Agreements in Grid Resource Scheduling
Challenging issues concerning resource usage can arise within Virtual Organizations (VOs) that integrate participants and resources spanning multiple physical institutions. Participants may wish to delegate to one or more VOs...
Customer Case Study: A L Filters
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and simplified datacentre environment can...
BPM and SOA: Better Together
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at will. Thus processes modeled...
Improving IT service delivery through an integrated approach to software asset management white paper
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it addresses how SAM...
Flexible IT contains costs, boosts efficiency
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less. You'll...
