| Publisher | Hewlett Packard | ||
|---|---|---|---|
| Format | 241.0KB PDF | Date added | 01 Sep 2005 |
| Topics | ITIL, Best Practices, Help Desk | ||
| Downloads | 251 | ||
HP OpenView Service Desk Process Insight is an HP OpenView Business Process Insight solution to monitor the IT Service Management (ITSM) and IT Infrastructure Library (ITIL) processes managed by HP OpenView Service Desk solution. HP OpenView Service Desk Process Insight software provides real-time visibility into the ITIL processes managed by the HP OpenView Service Desk system. It monitors the exact status of both change management and help-desk activities using unique process-centric views, enabling to manage and optimize the ITIL processes more effectively. One can also use HP OpenView Service Desk Process Insight to track and monitor processes that go outside the boundaries of the HP Service Desk environment into non-HP trouble-ticketing and help-desk solutions.
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