| Publisher | Crown | ||
|---|---|---|---|
| Format | 1.0MB PDF | Date added | 01 Aug 2005 |
| Topics | Best Practices, ITIL, Service Level Management | ||
| Downloads | 92 | ||
The ITIL qualification scheme is the only training and qualification scheme leading to official ITIL qualification in IT Service Management. It is endorsed by OGC and itSMF international, and by two existing Examinations Institutes: EXIN and ISEB. This paper explains the operation of the ITIL qualification scheme. It describes the roles, responsibilities and relationship of the various bodies that are involved.
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