| Publisher | Hewlett Packard | ||
|---|---|---|---|
| Format | 326.1KB PDF | Date added | 01 Mar 2004 |
| Topics | Best Practices, ITIL, Help Desk | ||
| Downloads | 216 | ||
IT organizations that are seeking to improve their operational effectiveness when delivering and supporting their IT services and aligning these services with their business goals have turned to the IT Infrastructure Library (ITIL) for guidance. The ITIL provides a framework of high-level definitions for IT Service Management (ITSM) processes. Return on IT (RoIT) and time to value have become the key decision parameters for IT projects. IT organizations are demanding more and better assistance from the vendors who design and implement ITSM best practices. And they want it faster and cheaper. HP ITSM best practices for HP OpenView Service Desk were designed with these considerations in mind.
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