| Publisher | Hornbill Systems | ||
|---|---|---|---|
| Format | Date added | 17 Jun 2009 | |
| Topics | ITIL, Help Desk | ||
| Downloads | 14 | ||
In the competitive world of consumer electronics, where products are very similar and margins are slim, after sales service is one of the few differentiators. Determined to retain its competitive advantage, Sharp Electronics needed to invest in its customer service infrastructure to deliver a better quality of service to its customers. After initial assessments of 20 systems, and arriving at a short-list of three vendors, Supportworks from Hornbill was selected because most of the functionality required was available out-of-the-box.
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