To help the IT systems run as efficiently as possible at the Salt Lake City Games a problem management system was used. Any incidents arising could be dealt with as soon as possible. However the product used lacked flexibility, as it was originally configured for a corporate environment and was proving expensive to customise to meet the requirements for Games-time operations. After the Salt Lake City Winter Olympic Games, the Atos Origin Operations Manager set about researching an alternative product. After a detailed procurement process in which several systems were evaluated, Hornbill's Supportworks was selected. Hornbill's Supportworks has provided Atos Origin with the best of all worlds.
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