The West Suffolk Hospitals NHS Trust provides acute health services in West Suffolk. In 2003, the Trust selected Hornbill's Supportworks for its expanding IT helpdesk operation. The Trust's old MS Access based application was no longer suitable for the purpose. Since installing Supportworks the IT Department Support Team has expanded from 3 people to 7. Working practices have changed considerably and there is much more emphasis on keeping track of who is using what equipment and who has access to what systems, particularly important in a medical environment.
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