| Publisher | Infra | ||
|---|---|---|---|
| Format | HTML | Date added | 15 Mar 2009 |
| Topics | Help Desk, ITIL, Best Practices | ||
| Downloads | 33 | ||
Country Energy is Australia's newest and largest regionally based energy business. Country Energy operates two IT Help Desks providing high level support for IT and Communications to 2500 employees in 105 regional offices. The first challenge facing Country Energy following its formation was to have its service management infrastructure integrated and operational in the shortest possible time. The second challenge was providing on-site support to a network of widespread and often remote centres. The Infra 100% Web application provided a perfect fit for Country Energy's dispersed operations and distributed support model. Infra's Internet built architecture gives Country Energy flexibility and maximum efficiency from valuable IT resources, delivering service management within best practice standards.
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