| Publisher | Hewlett-Packard (HP) | ||
|---|---|---|---|
| Format | Date added | 15 Mar 2009 | |
| Topics | Help Desk, ITIL | ||
| Downloads | 67 | ||
Porto Editora, Portugal's leading educational publisher, produces much more than just conventional text books and dictionaries. Their objective is to ensure IT service level quality while reducing the time and effort required for call tracking and resolution. Correlating service calls with IT assets enables them to achieve this objective. The growing complexity of its IT environment prompted Porto Editora a few years ago to develop its own Call Management application. However, this application, in turn, required a considerable amount of maintenance. To overcome its IT Service Management challenges, the IT team of Porto Editora decided to adopt proven ITIL methodologies through HP OpenView Service Desk.
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