The Swiss Post Office required an IT service management solution that improves administration and support of Die Post's complex IT infrastructure. This must allow Informatik Post to provide the high level of service required by Die Post's users and customers and specified in Service Level Agreements. In less than three months, the Swiss Post Office, Die Post, has introduced a solution for IT service-management. In order to achieve a detailed and accurate design for the project, the IT team used the IT Infrastructure Library (ITIL), the foremost industry standard reference for the thorough and reliable provision of IT service management, as the main guide to convert the organization's processes into a deliverable IT service.
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