| Publisher | Infra | ||
|---|---|---|---|
| Format | Date added | 09 Jul 2009 | |
| Topics | Best Practices, ITIL, Infrastructure Management | ||
| Downloads | 104 | ||
The Commonwealth Bank Group is one of Australia's largest domestic banking and financial services organisations, and the most recognised brand in the Australian financial services industry. With transaction services being heavily process based, an obvious means to delivering improved service was to improve process delivery. The Commonwealth Bank achieved this with a 'people, process and technology' approach: specifically by consolidating support operations, implementing a best practice methodology (Six Sigma), and using the infraEnterprise software to put it into practice - tracking, monitoring and reporting on each part of the service process.
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