| Publisher | Hewlett-Packard (HP) | ||
|---|---|---|---|
| Format | Date added | 07 Jun 2009 | |
| Topics | Help Desk, ITIL, Service Level Management | ||
| Downloads | 31 | ||
LFV Data - also known as LFV IT Business Solutions - architects, designs and provides the IT infrastructure on which Luftfartsverket relies. The impact of 9/11 and then the SARS scare brought their passenger volume down quite significantly. They were expected to provide the same IT service quality for less money. To gear up for Service Level Agreements, they brought their processes in line with the ITIL methodology. Establishing best practices based on ITIL involves people, processes and technologies. When it came to choosing the right software for the ITIL implementation, HP OpenView Service Desk had an edge over other solutions because they were already familiar with HP Open Network Node Manager and Operations.
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