Habitat is an innovative and well established upper market home furnishings and accessories retail company whose head office is located in the United Kingdom. The challenge for them was to replace the previous process located in France with a more user-friendly, efficient, and localised operation that would give their users in the UK an easier support experience. The goal was to restore their confidence in Habitat's IT help desk. Theron considered CA UniCenter, Remedy, Peregrine, Heat from FrontRange, and FootPrints from UniPress Software, a web based service desk solution. Theron's top selection criteria included ease-of-use, cost, ITIL compatibility, scalability, report automation, and lead time for implementation.
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