| Publisher | TUSC Computer Systems | ||
|---|---|---|---|
| Format | Date added | 10 Mar 2006 | |
| Topics | Help Desk, ITIL, Service Level Management | ||
| Downloads | 10 | ||
Bartter Enterprises Pty Limited is Australia's second largest poultry producer, employing over 4500 employees throughout its farming, processing, distribution and marketing and sales operations. The company needed to replace their existing Lotus Notes based help desk system with a service management product. They were very keen to understand how implementing ITSM practices could support this approach. This case study examines how TUSC's "Service Management in a Box" solution helped Bartter Enterprises transform its help desk operation in just four weeks for under $70,000 - proving you do not need a huge budget or lengthy project to benefit from IT Service Management.
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