IT Infrastructure Library (ITIL) was developed by the Central Computer and Telecommunications Agency of the British government and adopted by many companies as their internal IT best practice. However, for many of the ICT service providers, especially in the Telecom industry, eTOM (enhanced Telecom Operations Map) is more widely applied and deployed for end-to-end service delivery and support. This paper provides a high-level overview of the similarities and the differences between ITIL and eTOM and how service providers can leverage the strength of both to deliver high-quality services.
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