| Publisher | Hewlett Packard | ||
|---|---|---|---|
| Format | 145.8KB PDF | Date added | 01 Nov 2005 |
| Topics | ROI - TCO, Help Desk | ||
| Downloads | 23 | ||
The promise of "e-support" is tremendous - and tantalizing. By shifting the delivery of some end-user support services to the Web, organizations can cut costs dramatically. With end-user computing accounting for as much as 20% of the enterprise infrastructure budget and end-user support typically accounting for more than one third of PC total cost of ownership, organizations are increasingly relying on e-support to cut costs. The potential business benefits of e-support - combined with the rapid evolution of Web service technologies and growing familiarity through consumer e-service experiences - have led many enterprises to move quickly to implement e-support solutions.
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