| Publisher | Hewlett Packard | ||
|---|---|---|---|
| Format | 1.9MB PDF | Date added | 01 Jun 2005 |
| Topics | Infrastructure Management, Best Practices, ITIL | ||
| Downloads | 39 | ||
Increasingly, IT organizations are finding that they must evolve into trusted service providers that can adapt on demand - and offer the cost-effective, reliable, flexible IT services required for business initiatives. To facilitate this transformation, many companies are turning to IT Service Management (ITSM), an approach that uses best practices for managing IT services. Based on the IT Infrastructure Library (ITIL), a comprehensive and highly respected source of information about IT processes, ITSM helps transform IT organizations into strategic, business-focused, cost-effective service providers. This paper discusses how companies can leverage two HP resources - the HP ITSM Reference Model and HP OpenView service management software - to help achieve successful IT transformations.
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