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Server platforms Toolkit in association with http://ad.doubleclick.net/clk;205413468;14699245;m?http://adfarm.mediaplex.com/ad/ck/2397-58840-22058-14

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Malaysia's 1st Institute of Higher Learning to Implement an ITIL-Based Services Management Solution With HP OpenView

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23 out of 50 users found this white paper useful


Publisher Hewlett Packard
Publisher Registration Direct Access
Topics Service Level Management, Infrastructure Management Date added 08 Feb 2006
Downloads 37 Format PDF

The International Islamic University of Malaysia (IIUM) is one of Malaysia's leading international institutions of higher learning. IIUM needed to gain control of their IT environment, increase IT productivity, reduce downtime, improve availability of IT services, and increase quality of IT service, user satisfaction. The company chose HP OpenView - an infrastructure and service management solution that provides unparalleled insight into structure, availability and performance of applications and IT infrastructure.

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