| Publisher | BMC Software | ||
|---|---|---|---|
| Format | Webcast | Date added | 30 Nov 2006 |
| Topics | Customer Support Services, Help Desk | ||
| Downloads | 22 | ||
Do you always feel that your service desk is always behind? Are growing call volumes, dropped calls, high escalation rates getting you down? This webinar will show you how you can reduce call volumes, decrease call times and increase analyst and customer satisfaction. The webinar will explore how a support center can transform from operating as a reactive organization to a proactive one. You will learn how by simply making improvements in self service and incident routing, tracking, and resolution you can to regain control and increase the effectiveness your support services.
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