Sears, the largest repair service provider in the United States, needed to increase the efficiency of a fleet of more than 10,000 mobile workers. The business of supporting a mobile workforce requires good management, and Sears knew that Geographic Information System (GIS) technology was the answer to routing, a geographic problem. Sears originally turned to ESRI in 1994 to improve its home delivery routing, reducing its delivery time window and ultimately building on its century-old promise: Satisfaction Guaranteed or Your Money Back. The resulting application, called the Enhanced Home Delivery System (EHDS), was based on ESRI ArcGIS software.
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