If you're looking for the most affordable Web-based remote support solution on the market, look no further than NTR's InQuiero. InQuiero establishes an immediate, secure connection between your support desk and a remote PC or MAC, enabling your support staff to quickly and confidentially diagnose and resolve remote users' computer problems. InQuiero is firewall-friendly, works with NAT and authenticating proxies, and is sold as either an ASP or an on-site license model, so companies of all sizes can:
- Increase first-call resolution rates and end-user satisfaction.
- Install software, upgrades, and patches remotely.
- Reduce help desk turnover by providing the best tool for the job.
- Support unattended computers
With NTR's InQuiero, you can reduce or even eliminate off-site support visits all together. But don't take our word for it -- take advantage of NTR's 15-day Free Trial to find out just how simple and affordable delivering secure remote support can actually be!
Did you find this white paper useful?
24 out of 50 users found this white paper useful
Related white papers
VMware Makes Customer Support Easier at ExcelNet
ExcelNet is a rapidly growing ISP offering Internet dial-up access, Web hosting, dedicated bandwidth, and mail-list hosting. Before using VMware, ExcelNet used a commercial software tool for managing dual-booting, but...
Microsoft Certified IT Professional: Enterprise Support Technician Boot Camp
Become certified on Windows Vista. Description: This Boot Camp provides the opportunity for IT professionals new to Vista to obtain Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration certification and Microsoft Certified...
Microsoft Windows XP Desktop Support Boot Camp
Become certified to support Microsoft Windows XP users in just 4 days. Description: The MCDST certification is a de facto credential for IT support skills declared by the National Workforce Center for...
The Business of Online Support - Achieving Your Competitive Support Advantage
Today's enterprises are increasingly turning to real time web-enabled technology as the primary means to reduce support costs and increase customer satisfaction. This white paper explores how the optimum web...
Build It or Buy It? Deciding How to Automate Your Service Desk
Developing software in-house involves a long-term commitment of time and money from developers that already have too much to do and not enough time to do it. If you decide to...
Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at their...
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups...
